![]() If you would, please keep the dock connected to the computer with monitor(s) connected to the docking station (even though one may not be working) and attach the output of our diagnostic utility PlugDebug ( ) to an email to ‘ with the subject line ‘Ticket #384623 - Attention Pat’ as this will allow us to examine some log files from your system to help determine the next steps. Cooling Power Supply Units Networking Cases External Graphics Docks Keyboards Mice Mouse Pads Headsets Audio Apparel, Bags Gear Streaming Kits Controllers Storage Power protection Gadgets TUF Gaming INNOVATION AniMe Matrix Pixel Editor ROG Nebula Display Nebula HDR ROG Intelligent. Regarding ASUS Armoury Crate Application, it is possible this is simply reacting to the display event or could be affecting the system’s graphics causing this behavior.īased on your description of the behavior, our first step is to get some additional information from your system to check for any out of date drivers and to help recommend the correct drivers for your specific system configuration. Armoury Crate UWP App 5.4.10.0 ROG Live Service 2.0.6.0 Aura Service (Lighting Service) 3.06.20 Armoury Crate lite service 5.4.10 Aura Wallpaper Service Non installe ASUS AURA Extension Card HAL 1.1.0.18 ASUS Keyboard HAL 1.2.23.0 ASUS Mouse HAL 1.2.0. We have been seeing an ongoing issue where computers with fully up to date Windows 10 or 11 have been receiving graphics drivers 1-2 years out of date from Windows Update often resulting in similar disconnections. The most common cause of displays resetting to the laptop’s built-in display is out of date graphics drivers that do not match either the current version of Windows or the DisplayLink software required for two of the docking station’s outputs. Thanks for contacting us! I am sorry this is not working as expected. My laptop is an ASUS ROG Zephyrus M16 GU603. Has anyone else run into this? Short of uninstalling Armory Crate, which I don’t really want to do since it has some features that I use to manage my laptop’s performance, I don’t know what else to try. So I think Armoury Crate might be the culprit. It then dawned on me that every time there’s a connection issue, ASUS Armory Crate will pop up above the system tray and remind me to monitor my GPU usage. I thought it was a hardware problem with the dock itself, so I switched it out for a brand new dock – including the included new power and USB-C cables – but the problem persists. This causes all arranged windows to move to Screen 1, and drops my network connection so I lose connectivity to remote applications. ![]() Since the update, I’ve had an issue a couple dozen times today where the dock (UD-ULTC4K) will completely disconnect from the PC for a split second and then immediately reconnect. I had no problems with my PC or dock yesterday.
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